*** FAQ ***

The easiest way to correct files that contain “unsupported images” is by recreating the PDF file.

   • You can recreate the PDF file using Microsoft Print to PDF.
   • Open the PDF file on your computer, click File, Print, and then select Microsoft Print to PDF from the printer
      drop-down menu.
   • You will then be able to upload the new PDF file into JAWS without any issues.

The JAWS system is now configured to follow the Pinellas County password policy. This means passwords are changed every 90 days and are at least 14 characters. Chrome is now the newly supported browser for the Pinellas JAWS system.

Please refer to the attorney user guide link that answers many common questions: How To JAWS issues with poor quality orders. Things that may cause these issues are: poor scan quality, unneeded images within the document, links within the document… Suggestions to correct the issue: create documents in Word and save as PDF/A, PDF documents should be Optimize to cleanup unneeded metadata, if you have to scan the document make sure the scanner glass is clean, the document is in good condition and it is scanned in straight with all pages facing the same direction.

For the Clerk’s office to properly process your documents, please review the following:
1. An order and cover letter can be uploaded together but as two separate documents.
2. Multiple orders should not be combined into one document and uploaded; they need to be individual documents.
3. Supporting documents already E-filed should not be uploaded into the JAWS system.
4. Make sure no blank pages are attached to the order.

As of August 1st, 2020, all court divisions of Pinellas County, Sixth Judicial Circuit, will be accepting agreed-upon court orders and judgments via the “JAWS” system, except Probate. It is imperative that an accompanying cover letter be uploaded along with the order or judgment, confirming that the order or judgment has been agreed upon. At this time, Civil and Family Law Judges in Pinellas County have the option to use JAWS for calendaring hearings or other docket matters, but they are not required to do so. To find out whether a Civil or Family Law Judge in Pinellas County is using JAWS and for what purposes, please review the Judge’s Practice Preferences on the Sixth Judicial Circuit’s web site or contact the assigned judge’s office if the JAWS information does not appear on the judge’s preference page.

Judge's Practice Preferences
Also, JAWS has a tutorial to assist system users.

JAWS Tutorial/Guide
PLEASE DO NOT CONTACT JUDICIAL ASSISTANTS FOR HELP WITH JAWS ACCESS OR USAGE!

The unauthorized use of the Judicial Automated Workflow System ("JAWS"), including but not limited to providing false and misleading information for the purpose of obtaining access to JAWS or utilizing the user name and password of a registered JAWS user without the user's permission is strictly prohibited and a criminal violation of The Florida Computer Crime Act and section 815.06, Florida Statutes. A violation of section 815.06, Florida Statutes, is punishable as a felony and any computer, computer system, computer network, computer software, or computer data owned by a violator which is used during the commission of any violation of section 815.06, Florida Statutes, is subject to forfeiture.

Please contact the Pinellas County Operation Center with any issues: 727.453.4357 or email supportctr@pinellascounty.org